B2B Operations
FOUNDATION
Sales Operations
TECHNOLOGY
LLM's + Business Apps
DELIVERY
6-8 months
(Overview)
B2B operations is one of the most consistently mis-resourced functions in any growing business. The role exists to deliver service level, retain accounts, and protect the margin on every order. The actual week is something else entirely. Orders arrive by email, by EDI, by portal, in three different formats from the same retailer. Status updates need to be chased manually, copied across systems, and translated into the language each partner expects. Allocation conflicts get resolved over the phone. Exceptions get handled in spreadsheets. Every new system promised to fix this and most of them added another tab to keep open. The team spends its time as a switchboard between platforms that should have been talking to each other in the first place. The expertise is real, the relationships are real, and almost none of it gets to where it actually creates value.
(Our Approach)
We automated the integration layer the systems should have provided. Orders flow in from every channel and format into a single normalised pipeline, validated against rules the team defined, and routed automatically through allocation, confirmation, and fulfilment. LLMs handle the partner communication that used to consume hours, generating updates in the right format, in the right language, at the right cadence for each account. Exceptions surface as ranked decisions rather than open tickets, with the context the team needs already attached.
(Key Findings)
0
0
Reduction on order management (%)
0
0
Reduction on time forecasting (%)
0
0
Improvement on availability (% coverage)
