Who we are
Telemyr builds and runs private business apps for our clients. Telemyr is run by CTRL + SHIFT AS, organisation number 935 452 872, Steenstrups gate 6, 0554 Oslo, Norway.
Questions about this page? Write to rafa@telemyr.com.
What this page covers
Each app is made for one client company. Only people that client approves can sign in. Some of our apps connect to QuickBooks Online, made by Intuit.
This page covers those apps. Our site privacy page covers telemyr.com.
Who decides
Our client decides what its app is for and what goes into it. We run the app for them, and use the data only as they ask. The law calls the client the controller, and us the processor.
For our own staff and for how we run our business, we decide. Then we are the controller.
What the app reads from QuickBooks
A person at our client connects QuickBooks themselves. They pick the company and say yes on Intuit’s own screen. We never see their QuickBooks password.
We ask Intuit only for access to accounting data. The app then reads:
- company details and settings
- customers, with their contact, billing and shipping details
- products and services
- invoices, credit notes, payments and payment terms
- suppliers, bills and purchase orders
- accounts and payment methods
What the app writes to QuickBooks
Only what our client switches on. This can be invoices and credit notes for shipped orders, payments taken online, new customers, purchase orders, and a customer’s tax exemption file.
Our client can ask to check each one before it is sent. The app changes or removes an invoice only when a person at our client asks it to.
Other data in the app
The names, work emails and sign-in activity of the people who use the app.
Data from our client’s other systems that the client connects, such as its online shop, its email or its planning sheets. This can include its customers’ names, work emails, phone numbers, orders and messages.
How we use it
Only to run the app for our client. For example, to match orders to invoices, create documents, show what is owed and build reports and forecasts.
We never sell data. We never use it for ads. We never use it to train AI. We never mix one client’s data with another’s.
Why we may do this
For our client’s data, our contract with the client and their instructions. The client must have its own legal reason, such as running its business.
For our own staff’s sign-in details, a legitimate interest: keeping the app safe.
Who else sees the data
Google Cloud hosts the app and its database, in the United States.
Clerk runs the sign-in. It gets the name and work email of each person who uses the app.
Anthropic writes short summaries inside the app. It gets only the records needed for each summary. It does not use them to train its models.
Intuit gets what the app writes to QuickBooks. Our client’s own systems get what the client set up.
No one else gets the data, unless the law makes us share it.
Data outside Europe
Google Cloud, Clerk and Anthropic may handle data in the United States. The EU-US Data Privacy Framework or the EU’s standard contract terms cover this.
How we keep it safe
Every connection to the app is encrypted. The data is encrypted where it is stored.
The keys that let the app reach QuickBooks are encrypted again, with a key of their own.
Only people our client approves can sign in. Only named Telemyr staff can reach the servers. We are told at once when a connection stops working.
How long we keep it
As long as our client uses the app.
If our client disconnects QuickBooks, the app can no longer read or write, and we delete its QuickBooks keys. What it read before stays in the app until our client asks us to delete it.
When a client stops working with us, we give them their data if they ask, and delete it from the app within 90 days. Basic logs are kept for 30 days.
How to disconnect QuickBooks
In QuickBooks, open Apps and disconnect the app. Or write to us, and we do it for you. It stops at once.
Your rights
You can ask to see the data an app holds about you. You can ask to correct it, delete it, or get a copy. You can say no to how it is used.
If you are a customer of one of our clients, ask that client first. We help them answer. You can also write to rafa@telemyr.com, and we pass it on. We answer within one month.
Not happy with the answer? You can complain to Datatilsynet, the Norwegian Data Protection Authority, at datatilsynet.no.
Children
Our apps are business tools. They are not for children.
Changes
We update this page when we change what the apps collect. If a change is big, we tell our clients first.